Anything in this blog is stated as beliefs and
opinions with the facts as understood at the time of posting. My apologies for
a protracted delay between posts but health is causing ongoing problems; in
this respect the support from friends in respect of BloodandCustard
is being gratefully appreciated.
Where face-to-face contact has occurred, organisations
are usually given an opportunity for comment there and then before posting.
However, if anyone believes there are factual errors contained within this blog,
please contact us explaining why a factual error may be present so a correction
can be considered if needed.
Finally, my apologies for the occasional gap in
these posts. With a deteriorating in health, I am reliant on the assistance of
friends to maintain this site and during the pandemic BloodandCustard’s
priorities had to rest elsewhere.
Contents
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30th November 2024 |
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30th October 2024 |
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6th September 2024 |
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5th September 2024 |
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20th August 2024 |
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4th June 2024 |
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30th May 2024 |
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16th April 2024 |
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8th March 2024 |
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18th February 2024 |
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8th January 2024 |
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4th December 2023 |
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11th November 2023 |
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10th November 2023 |
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15th October 2023 |
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10th October 2023 |
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5th September 2023 |
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Silverhill
Models (St Leonards on Sea) |
28th July 2023 |
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30th June 2023 |
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Arcadia Rail
Model Shop (Shaw near Oldham) |
31st May 2023 |
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1st February 2023 |
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30th October 2022 |
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1st September 2022 |
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20th August 2022 |
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21st February 2022 |
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28th January 2022 |
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28th November 2021 |
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23rd December 2021 |
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9th November 2021 |
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31st October 2021 |
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20th May 2021 |
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15th December 2020 |
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8th September 2020 |
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31st May 2020 |
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2nd April 2020 |
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20th March 2020 |
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2nd March 2020 |
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22nd February 2020 |
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15th February 2020 |
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30th January 2020 |
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12th January 2020 |
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18th December 2019 |
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13th December 2019 |
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24th November 2019 |
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20th November 2019 |
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19th October 2019 |
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28th September 2019 |
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10th September 2019 |
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10th August 2019 |
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10th August 2019 |
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4th July 2019 |
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21st June 2019 |
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7th June 2019 |
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24th May 2919 |
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20th May 2019 |
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5th May 2019 |
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7th April 2019 |
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29th March 2019 |
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29th March 2019 |
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(30th November 2024)
Many railway modellers post videos on Youtube.
Except one BloodandCustard modeller cannot access Youtube on his browser because Google has decided he is
unable to verify his Google account.
Account verification requires a text message to a cellphone (which he does not use) else an automated
voicemail to his landline. Except his landline has (for personal protection) an
efficient Call Guardian system which screens out all automated calls (it stops
all unwanted calls).
One further problem with automated calls is (because of his
increasing hearing impairment) he often cannot hear what is being said and
these systems do not respond (as a human would) to an immediate and polite
"Can you repeat that please?"
His perception is such verification systems are ableist as they
take little account of disabilities (while assuming everyone has or can use a
smartphone). So Youtube is no longer accessible to him.
With other Youtube issues, perhaps
railway modellers will start to migrate to a different Video forum?
(30th October 2024)
Supporters of BloodandCustard’s modelling
pages have reported increasing problems trying to access Youtube
because of its seemingly 'aggressive' policy on ad-blockers although are used
for disability-related needs.
Whilst keeping clear of discussing the merits (or not) of this
policy, the perception it is undermining viewing numbers along with a reduction
in content being uploaded by other railway modellers.
It seems some are undertaking a temporary hiatus on preparing
further longer videos while only posting ‘video shorts’ which aren’t so badly
affected. However, these are limited as to what they can portray.
If anyone can recommend a more-friendly alternative platform for
such videos then please do let BloodandCustard know
so we can pass it along.
Poor quality of BBC journalism
(6th September 2024)
Recently two news stories
were published by the BBC; both badly illustrated. The first used a photograph
of trains at Brighton station which more that twenty years old (including out-of-date
liveries and now-withdrawn 319 and 4 CIG slam-door stock). However, when drawn
to the BBC’s attention they thought this was okay. Really?
The second
related to the closure of Ore Tunnel (initially incorrectly labelled as Rye
tunnel even though no such tunnel exists) and was illustrated with two 4-car Turbostar units passing through the four-tracked
electrified Honor Oak Park station on its way to London Bridge (from Uckfield).
However, Hastings to Ashford uses solo 3-car Turbostars
on its largely single /double tracked route. Furthermore the photograph is
out-of-date as the unit involved is now a 3-car. Once again, when drawn to the
BBC’s attention they thought this was okay as it was a ‘Southern’ train (they
didn’t even connect both were diesel units).
Recalling a past BBC news
story about a derailment at Grange-over-Sands illustrated by wholly a different
type of train leaving Morecombe suggests standards of journalism have been
falling for some time. The apparent indifference to a poor choice of images
when more relevant examples exist would appear to be one symptom of this.
Not
already – Christmas advertising - Groan!
(5th September 2024)
It is 5th
September 2024 and the autumn equinox isn’t until 22nd September
2024. Halloween, Bonfire Night and Remembrance Day are still a long way off,
yet a model railway manufacturer (Oxford) decided to send out an ‘exclusive
gifts for Christmas’ e-mail…
Groan!
Please, we aren’t even ¾
of the way through the year!
As a consequence I have
now unsubscribed from their mailing list.
£30
Non-refundable Deposit
(20th August 2024)
Earlier this month Sonic
Models announced its model of an LBSCR K-class; a most welcomed announcement
indeed. Except the release was exclusive to Rails of Sheffield – presumably
because they have the ability to undertake importation and distribution of the
model.
This has caused
consternation amongst some modellers. Consternation which includes Rails’
requirement of a ‘non-refundable’ £30 deposit. Graham Muzpratt refers to this on his excellent
blogpost about the K-class model:
It should be noted that
these can only be obtained via Rails of
Sheffield and they request a £30 deposit that they state as being
“non refundable” assuming you have ordered online then The Consumer Protection
(Distance Selling) Regulations 2000 apply and you are entitled to cancel,
up to 14 days from the day you receive your goods, for a FULL refund (including
any deposit or whatever a retailer might call it). The retailer terms can not
override the Consumer Protection (Distance Selling) Regulations 2000!
As a clarification it is
worth noting that the 2000 regulations were revoked on 13th June
2014, these being superseded by The Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013.
The return of goods within
the 14-day cancellation period remains and Online and other distance or
off-premises traders will be able to withhold refunds until goods are returned
(or evidence of return is provided) and they can reduce the amount of money
refunded for goods returned which show evidence of use beyond the handling necessary
to see whether the goods are as expected.
However, the retailer may
argue the £30 cancellation charge formed part of the contract and was accepted
as part of the contract and that they are entitled to receive an amount
sufficient to cover the loss (such as costs already incurred or loss of profit)
they’ve suffered that directly results from the customer’s cancellation. In
requiring such a charge, the retailer has probably also assessed any potential adverse
impact this may have on sales (versus the cost of returns) when so many such
models are regularly sold-out on pre-order.
Notwithstanding, given
they are the sole-supplier of this previously unseen model that has not been
reviewed and is likely to be sold-out on pre-order, this could still be
challenged under the Unfair Contract Terms Act 1977. A Credit Card company
might also just simply agree if the purchase was placed in dispute – after such
a step it is unlikely either party would wish to trade with each other.
Finally, it must be noted,
such a cancellation charge should not be applied where an item (i.e. the model) is faulty, not as described or
does not do what it's supposed to.
Wasted
Time on YouTube
(4th June 2024)
A former railway colleague
sent me an interesting video on YouTube in respect of the preserved 2 HAP in
the NRM collection. Given the quality of the video much time was taken in
creating a supportive post providing historical details on the 2 HAP unit.
Except after a couple of
hours the post did not appear without any reason or explanation. Accordingly
(and in the absence of further explanation) BloodandCustard
not prepared to expend further significant time responding to YouTube videos
other than providing the most basic of comments.
An Inability to Listen or Read Correspondence
(30th May 2024)
Recently had several
communications including with a reputable model railway retailer (in respect of
an issue with a purchase) from whence it would be reasonable to assume the
recipient failed to read an e-mail (or letter) properly, let alone comprehend
or even examine the returned item. However, in this instance (and given the
reputation of that retailer) the exchange is being treated as a
misunderstanding.
However, in a wider
context this was not an isolated incident and is occurring with a number of
organisations. Not sure if this is because so many people these days cannot be
bothered to read correspondence before assuming they know what is being said or
if today’s level of comprehension is in a steady downward decline.
This also happens with
monotonous regularity on the telephone where people appear to be too busy
trying to think of what to say next so are failing to listen to what is being
said to them, let along grasp the reason for the call. Even worse are those who
are stuck in ‘transmit’ mode choosing not to listen while repeating their own
(often inappropriate) message as if it was going to achieve something.
Ultimately if somebody cannot take the trouble to listen then there is no point
in trying to speak to them again.
Sadly, I perceive all of
this is only going to steadily get worse....
Cyclical Surging with Model EMUs.
(16th April 2024)
When running in multiple
some of the model EMUs are suffering cyclical surging issues. This is covered
in detail within the notes in three YouTube ‘Ewhurst Green model railway’
videos as follows:
Technical video 1: https://youtu.be/3RmrSS1MGCI
Technical video 2: https://youtu.be/PLDOGH3dWx4
Technical video 3: https://youtu.be/SBomu280IwE
Following these videos a
comparison on the BR(S) EMUs on Ewhurst Green was undertaken in order to
ascertain which were affected. With matters such as controllers (including the
load thereon), track /track feeds and so forth the conclusion was reached that
the causation appears to be different characteristics in the motors used for
(say) the original 2010-build of 4 CEP units (etc) and the current 2023-build
of 4 BEP and refurbished 4 CEP units.
The term 'characteristics'
is used as it may not be quite as simple as motor speed as (according to the
helpful staff at Bachmann) these could still be affected by different
components in the PCB board. So it looks as though a little more investigation
may be needed....
(8th May 2024)
It is (I suppose)
inevitable that YouTube will attract strange behaviour from some; behaviour
which is beyond the many obscure and off videos that make up the kaleidoscope
thereon. Recently a couple of us (retired railwaymen with model railway
channels) started receiving inaccurate and ill-informed comments in reply to
model railway videos; these videos being intended to promote and assist others
in the hobby. Now, it is accepted YouTube is about freedom of expression,
but even this has to be reasonable with some semblance of accuracy.
Tactfully helpful and
polite responses to the poster’s messages failed, but sadly further inaccurate
and ill-informed comments kept coming. So the decision was (regrettably) taken
to block this contributor from our respective channels.
Elsewhere, my polite, supportive
and complimentary comments in respect of another person’s channel were being
removed by that channel for reasons that were never explained. As this is the
prerogative of the person running that channel, I quietly stopped subscribing
on the basis of my viewing and contributions were not wanted.
Certainly we have both
removed inappropriate comments from our respective YouTube channels and neither
of us have any concerns lest those individuals no longer wish to contribute….
Failing Standards
at Exhibitions
(18th February 2024)
Across consecutive weekends
two exhibitions were once again attended (Tenterden
& Tonbridge) leading to the following observations:
The price of entry was
reasonable and provided value for money. However, neither exhibition provided
adequate and /or reasonably placed seating for those with disabilities. One had
enlarged its overly-hot canteen area; the other was devoid of conventional
tables and chairs leaving the mobility-impaired struggling. Furthermore the
disabled toilet at one exhibition was in a disgusting state with urine on the
floor around it’s WC. Of those spoken to, nobody seemed interested in taking it
up with the facilities management.
In terms of the layouts
being exhibited, the large club layouts seen several years ago are disappearing
in favour of smaller layouts. However, this does not mean they should be any
the less interesting.
Sadly though, it only
takes a couple of obstructive space huggers standing just far enough apart to
make difficult for others to view the layout – for example, two space-huggers standing
just wide enough apart to take up the space of three persons. Then there were
those filming at arm’s length waving their cameras about spoiling the enjoyment
of others trying to watch the action.
Speaking with friends at
both exhibitions, the ongoing selfishness of these space-huggers and ‘waving
arms’ filming is one reason why all (and I mean all) had declared they’d reduced
the number of exhibitions they now attend; these activities being a significant
reason. All too frequently, I hear the comment ‘I’m not going to bother to come
here again’.
Whilst the scenic quality
of layouts was reasonable (particularly two different Scottish themed layouts –
one at each exhibition) all the 00 trackwork appeared to proprietary (with
sleeper sizes closer to H0 standards). More significant, sadly several layouts
ran rather strange non-prototypical train formations and combinations with few
services operated with little resemblance of realism. Having enjoyed a lifetime
career in the railway industry I suspect this is because the knowledge of rail historic
operations simply isn’t there anymore.
Furthermore, there was the
dither and delay as protracted behind-the-scenes discussions took place as to
what to run next along with the ‘statically operated’ layouts where the train
operator engrossed in conversation, oblivious to the paying public wanting to
see something actually move. Finally at least one layout was starting to remove
and pack away stock mid-afternoon leaving the goods yard looking very depleted –
not what the paying public expects to see.
Whilst it is accepted
modellers must have a free hand with their layouts, in choosing to attend an
exhibition these layouts are being held up to scrutiny by the paying public
throughout the duration exhibition’s advertised hours of opening.
Trade was of mixed standard
with much monies spent on just three really helpful and attentive stands.
Disappointingly, a number
of traders (including one manufacturer) remained indifferent to those trying to
speak to them about their wares; indifference which ranged from the almost
continual heads-down looking at their phones to talking to colleagues without maintaining
vigilance across their stand – Clue potential customers standing directly in
front of them!
On three stands I simply
walked away in favour of a trip to my regular model shop – whilst it is
accepted exhibitions are hard work for traders, perhaps visitors need to attend
exhibitions armed with a megaphone to capture the trader’s attention…..
Several friends observed a
number of stands were trying to sell new and second-hand stock at higher prices
than their regular model shops. Without any bargains to be had, their wallets
remained firmly closed.
Recently Warley exhibition
announced its demise and Alexandra Palace is expected to follow suit. Whilst
many of the issues encountered above are out of the direct control of
exhibition organisers, few would be surprised if the number of model railway
exhibitions taking place continues to fall.
(8th January 2024)
Today came the sad news
that Hattons model shop had made the decision to cease trading and close its
doors – another in a long line of model shops that have chosen to close.
Started by Norman Hatton
in 1946 on Liverpool’s Smithdown Road, he soon found
model railways to be his best seller and in 1958 national advertising lead to
larger premises at number 180 expanding into number 182 (next door). The shop
later moved to 364 Smithdown Road.
When Norman retired in
1998 the business was then run by his son Keith and daughter Christine with an
online presence in 1999. Norman sadly passed in 2005 (aged 87) followed by
Keith in 2008.
With £12 million of its
£14 million turnover from internet sales, in January 2016 the business moved to
more suitable warehouse premises off Montague Road in Widnes (Chesire) leaving Smithdown Road behind. An employee since 1999, Richard
Davies became the majority shareholder and Managing Director in 2018.
Hattons produced an
excellent model of the ex.SECR ‘P’ class in 2018 although
it is understood a model of the class ‘66’ lead to a ‘competition spat’ with a
major model producer.
With the announcement of
Hatton’s demise also came news of a former employee gaoled
for fraud with prosecutor Jo Maxwell identifying the loss of goods worth
£45,000 to Hattons (a retail value of £76,149) and that their loss impacted
both financially and on staff morale.
(4th December 2023)
Being a cold and chilly Saturday (2nd December 2023) it
was an easy decision to stay in my warm study and work on BloodandCustard,
with the morning interrupted by just two parcel deliveries. Around 3pm my
intercom buzzed for a third time – it was a neighbour who’d spotted a DHL
delivery docket blowing around on my driveway.
DHL had tried to deliver but I was (allegedly) ‘out’. Except I
wasn’t ‘out’ and had mostly been seated alongside one of the household intercom
handsets.
Underneath the big ‘Please use the Intercom’ sign in my porch
window there is a brief explanation that this is a necessary reasonable
adjustment for disabilities (Section 20, Equality Act 2010). According, I
believe DHL was disability-discriminating through choosing not to use the
intercom.
Even the second line of
the parcel’s address stated ‘Please use the Intercom’.
So, I tried telephoning DHL (three times) except they chose not
to respond. Over a week later an e-mail to DHL still remains unanswered – this
included a complaint of disability discrimination. In choosing not to reply I
can only assume DHL is not denying discrimination took place.
As I finished unloading my Monday-morning grocery delivery, became
was aware of a van pulling up outside (a not-infrequent occurrence in my road).
Moving to my front door, I was just in time to interrupt a DHL agent about to
knock on the glass of the porch door (his having walked past both the Intercom
and the big ‘Please use the Intercom’ sign).
Knocking on the glass of
the porch door would have no effect as (with the front door closed) it cannot
be heard – not even in the hallway. Hence the big ‘Please use the Intercom’
sign.
In trying to speak with the DHL agent (as he sought my signature)
it quickly became clear that the DHL agent had little or no grasp of the English
language. So, presumably even if the DHL agent was able understand the big
‘Please use the Intercom’ sign (let alone its essential need due to
disabilities) he was unable to communicate with me – hence his choice not to
use the Intercom!
This would also explain past incidents of delivery agents
‘playing’ Knock-Down-Ginger – pressing the intercom then running back to their
van – and the repeated failures to use the designated well-signed safe place.
It is also clearly signed
that I will not accept responsibility for deliveries abandoned on the door
step.
This important inability to communicate is significant issue that
adversely accepts many consumers (not just Railway Modellers), in particular anyone
who relies on an intercom (including the elderly or disabled) and might not be
able to answer their door in the few nano-seconds before a delivery agent
swiftly departs.
To their credit, the senders of the package (Bachmann) were both
concerned and most helpful. Particularly, as they realised their (DHL) delivery
agent was the only personal interaction I would have with them and any a bad
experiences can lead to significant potential for reputational damage.
With several friends also
having had numerous poor experiences with delivery agents choosing not to
follow delivery instructions (including not leaving in their designated safe
place), it was decided to post this as a cautionary note for others.
Armistice
Day
& Remembrance Sunday
(11th November 2023)
During the Great War seventy-six members of Lancing Carriage
Works staff perished in the service of their country. Circa February 1921 the
LB&SCR unveiled a memorial to all those employees who perished
Lest we never forget,
photographs of that unveiling (with a list of those who perished) is published
on BloodandCustard - Lancing Carriage Works 1914-1918
War Memorial.
|
Ex-SECR ‘O1’ class at Ashford Locomotive Depot Ex-SECR Stirling class O1 0-6-0 No. 1437 (built October 1897 as Class
O, rebuilt March 1914 to O1, withdrawn October 1948) is clearly fresh
ex-Ashford Works on 6th July 1946. “Note the member of staff struggling to rotate the turntable”. © Ben Brooksbank (CC by SA2.0) |
Rapido SECR /SR ‘O1’ Class
(10th
November 2023)
Rapido Trains UK have announced
they are going to produce the SECR /SR ‘O1’ Class 0-6-0 in 4mm (OO) gauge.
The
‘O1’ class were Wainwright rebuilds (1903-1918) of the Stirling’s ‘O’ class
(1878-1891). A fifty-ninth rebuild was undertaken by the Southern Railway in
October 1927. Although those remaining ‘O’ class locomotives were withdrawn by
1925, forty-nine ‘O1’ class locomotives survived into British Railways
ownership with the last withdrawn in 1961; one is preserved (no.65) on the Bluebell Railway and this will be included in the eleven models being produced. The
others being:
No.373 (Wainwright Green), 385
(SECR grey), A7 (SR lined black Maunsell
Lettering), 1437 (SR plain black Maunsell lettering),
1046 (SR black early Bulleid lettering), 1379 (SR black sunshine lettering), 100 (East Kent Railway black) & 1065 (British Railways sunshine lettering).
Finally there are:
31064 (British Railways black early crest) withdrawn on 31st
May 1958 from Stewart’s Lane (73A) &
31065 (British Railways black late crest) withdrawn on 31st
June 1961 from Dover (74C).
Greater coverage detailing this
announcement can be found on Graham Muzpratt’s blog.
Model Prices
A model rail price comparison website
(15th October 2023)
East Sussex Finescale alerted BloodandCustard
to a potentially interesting website with the address https://www.modelprices.com/ which is operated by Mads Phikamphon
(an enthusiast from Denmark) who states, “most people use my site to find
rare models + compare prices across the many shops”.
Due to time constraints, BloodandCustard has only undertaken a cursory overview of
this website. However, can see it has significant potential.
It would be interesting to
know how UK modellers get on and what reviews the site receives. BloodandCustard wishes Mads well!
Southern Pride
forthcoming change of ownership
(10th October 2023)
Aware that Southern Pride (a reputable business
manufacturing good quality products) was winding down its
business, a pre-emptive decision was made to order up a significant quantity of
coach seats in readiness for future planned kit-building. The response was
quick and after several exchanges an order was placed and promptly arrived.
Except some of the packs
did not contain sufficient seats – in this case for a Mk1 non-corridor Open Second.
Furthermore these additionally contained tables which were not used in Mk1
non-corridor Open Seconds. Had the packet been muddled for a Mk1 FO? Well, there didn’t even appear to be
sufficient seating for a FO and four full-width seats (as used in Mk1
non-corridor Open Seconds) were included.
So, a polite e-mail
seeking clarification was sent to Southern Pride 5th September 2023
who responded 24th October 2023 citing health issues (they have my
full understanding), that the error will be corrected once the new owner takes
over and it was just a couple of weeks later.
BloodandCustard
wishes the new owner all the best!
©
www.BloodandCustard.com
EFE
ex.LSWR 4 LAV set
(5th September 2023)
Whilst BloodandCustard
had already sampled EFE’s ex.LSWR 3 LAV sets nos. 130
(Crimson Lake) and 314 (SR Green with BR numbering) it wasn’t until today that
an opportunity arose to sample the Olive Green 4 LAV (four-coach Lavatory) set
no. 134; this having the Third Lavatory in the set (along with the two Brake
Lavatory coaches and the 1st /3rd Composite Lavatory.
It was certainly not a disappointment for the set
looked absolutely superb and is arguable on of the most exciting models of
recent times; photographs of the LSWR-liveried set also looks stunning. Well
done!
It is hoped that EFE will consider releasing a pair
of ‘Loose’ British Rail numbered Third lavatory coaches. For example S625S in
Crimson Lake (withdrawn November 1957) and S640S in Malachite Green (withdrawn
March 1952) would be ideal candidates with their late withdrawal dates with
respect to their liveries.
The history of these sets may be found here: BloodandCustard LSWR
Cross-Country sets 130-324
Silverhill Models (St Leonards-on-Sea)
Another model shop sadly closes.
(28th July 2023)
Today confirmation arrived about something that
many modellers feared – the closure of Silverhill Models in St. Leonards-on-Sea
in East Sussex. The shop has not been opening for a while and it is believed
its rather affable and helpful owner (Len) might be taking a well-earned
retirement - thank you for your service to modellers. The empty premises are
currently up for sale.
Compass Model Railways (Rotherfield)
A model shop gem!
(30th June 2023)
Finally was able to visit Compass Model Railways at Rotherfield in East Sussex and what a
delightful well-stocked gem it is too – a credit to its eager-to-help owners!
Run by friendly husband & wife team Alan &
Alison, as a traditional model railway shop it has an excellent range of stock
including scenic supplied. Furthermore, there is a separate well stocked annex
with much quality second-hand therein. With several nearby cafés, it is an
enjoyable visit to be regularly repeated.
Addendum: The café
directly opposite is not recommended by BloodandCustard.
Arcadia Rail model shop (Shaw)
Excellent
service – thank you!
(31st May 2023)
In need of a Bachmann ‘Sheffield Park’ water tank
one was located in-stock at Arcadia Rail, a model shop located in Shaw near Oldham. With
the order placed with the friendly shopkeeper at 3pm Friday (including a
promise of same-day dispatch) the water tank arrived 10.30 am Saturday. Well
done and thank you!
No
response from Modelmaster Jackson Evans
(1st February 2023)
Last September 2022 a £16.95
order of numbers & nameplates was placed with and acknowledged by Modelmaster Jackson Evans, a previously reputable supplier and
manufacturer of high-quality products.
Appreciating etched name
plates can take time, the order appeared to be okay with their website shew
‘order being processed’. Except it wasn’t.
With no sign of the order
at the beginning of December 2022, attempts to contact Modelmaster
Jackson Evans commenced. Except they chose not to respond to multiple e-mails
(sent to their two addresses) nor a telephone message left (subsequent calls
simply rang out - both before /after Christmas and the New Year).
A subsequent letter was
returned by Royal Mail (1st February 2023 endorsed ‘address
inaccessible’) following three unsuccessful attempts to deliver. Yet their
recently updated website shewed the firm as still trading (with January 2023
offers) and still identifying this apparently non-existent address (it appears
to be a rear-access parking area) as being 60 Dalblair Road (Ayr), which it
transpires is directly opposite another address associated with proprietor James
(Jim) Grindlay, 49 Dalblair Road (Ayr); the latter being a
domestic dwelling.
However, Companies House
records Modelmaster Jackson Evans Limited (company
number SC590883) of 31 Crown Street,
Ayr, United Kingdom, KA8 8AG as being dissolved on 5th January 2021
seemingly after being removed from the register on 29th December
2020. Notwithstanding, the Modelmaster Jackson Evans website
still appears to be trading albeit as Modelmaster UK
(i.e. not a Limited company).
Sadly the transaction had
to be brought into dispute with the credit card company,
culminating in recovery of the £16.95.
Ironically on 1st
February 2023 the Modelmaster Jackson Evans website
stated:
There's a minority of impatient and vociferous customers who
complain to Paypal or Stripe, or feed the armchair
gossips on certain websites and write to magazines to say I've 'stolen their
money' - two weeks after they've ordered!, or I don't answer my phone when they
want to 'chase' their order!.
Their website went on to claim about 97% of orders are delivered
within 28 days.
In BloodandCustard’s
instance, over two months had elapsed before politely ‘chasing’ the order was
attempted. Only after multiple e-mails went unanswered, were telephone calls
attempted (no response) culminating in a letter dated 31st December
2022 which was returned by Royal Mail after three attempts to deliver. As a
last resort the monies paid was recovered via the Credit Card provider.
Modelmasters
Jackson Evans /Modelmasters UK remain welcomed to
contact BloodandCustard about this blog entry as the
above experience appears to be very much at odds with past (satisfactory) ordering
and communications.
Update July 2023 - It is
noted that Modelmasters Jackson Evans /Modelmasters UK no longer appears to accept payment by
Credit Card (or Paypal) which means recovery of
‘lost’ funds by customers can be much harder.
Trials & Tribulations of Online Deliveries
(30th October 2022)
With just one credible model shop left in this
county and very few in the adjacent counties much business now has to be
transacted on line. The downside of this being that the only face-to-face
exchanges in these transactions are between the customer and the retailer’s
delivery agent – the postman or courier - and this can sometimes be fraught.
As a starting point, this is not assisted by
retailers regularly ignoring the notes left when placing an order sometimes not
to delivery on a set day or (in the case of advance orders) to check somebody
will be there to receive the delivery. Simply doe with an e-mail although even
then parcels are dispatched without waiting for a reply!
However, it is the delivery agents who can cause
difficulties – fortunately to-date not leading to loss from porch pirates. To
countenance this underneath the large and prominant ‘Please use the Intercom’ sign is a caveat that states I will
‘not accept
responsibility for loss if you do not speak to me’.
In one instance, the polite lady from Hermes (who
to be fair is very good even if the company as whole may be poor) asked me if she
wanted me to place her delivery with the boxes in the open trunk of the car on
my drive (intended as a safe place because it can be shut by the agent after
delivery). It transpired DPD had left some expensive models sitting there for
all to see and without any attempt at using the intercom (I was at home,
completely unawares and do test the intercom each morning). Consequently, I immediately
contacted the now very concerned retailer and no longer use DPD (pre-pandemic
they used to be quite reliable).
The latest incident came when a neighbour telephoned
me to say somebody was trying to force a box into my porch’s open hopper window
(it was never going to fit anyway). Going to the door I asked the young relief
postman why he didn’t use the intercom. “Oh I thought I’d knock on the door
instead” even though the inner front door was closed and so it was most
unlikely that any such knocking would be heard, let alone in another room. Doh!
Fortunately, the regular postmen and their regular
reliefs are first rate!
Similarly a friend has valuable items left in plain
view on his doorstep – instructions ignored with the delivery agent having to
walk past their designated safe place in order to do this….
Perhaps the COVID 19 pandemic brought about a
general degradation in common sense and the ability to read. Ultimately the
actions of delivery agents can adversely reflect upon the retailer if something
goes awry.
Morris
Models Closed
(1st September 2022)
1964 - 2022
When John Morris, Betty Colby and her brother
opened J Morris in 1964, the shop in Manor Road, Lancing originally sold
electrical goods and toys. Soon model railways became a major part of the
business, and quickly gained a reputation as a specialist in European model
railways (including being one of the first UK stockists of Fleischmann) which
continued into 2022.
When the last of the founding partners retired in
2006, the business was acquired by Brian and Angie Jackson of Models &
Hobbies in Steyning. The opportunity was taken to combine the two businesses at
Lancing under the name ‘Morris Models’ whilst confirming the predominance of
model railways at the core of the business. Sadly, after fifty-eight years of
trading (and unable to find a buyer for the business) the shop permanently
closed its doors on 27th August 2022 when Brian and Angie Jackson
retired.
Morris
Models Closing
(20th August 2022)
In a story first covered
in January, in one week’s time another excellent model shop will close and be
lost to modellers for on 27th August 2022, Morris Models will close
its doors for the last time as Brian Jackson retires.
Sadly, nobody came forward
to buy the business although B&C understands the premises are being sold.
This will be a great loss to modellers particularly as the shop (just off the
A27) had parking immediately adjacent.
Morris Models started as in 1964 as J Morris selling both electrical
goods and toys. However, model railways soon became the major part of the
business including as a specialist in European model railways; a reputation
that remains today.
In 2006 the business was acquired by Brian &
Angie Jackson of Models and Hobbies in Steyning with the two businesses being
merged at Lancing under the name ‘Morris Models’.
Hornby generates
uncertainty
(21st February 2022)
Found today on the Kernow Model Rail centre’s
website was a troubling announcement:
Hornby 2022 Range
The Hornby 2022 Range was shown in
this section. It was announced on 10th January and also includes
previously-announced items that have not yet arrived from the 2020 and 2021
range.
We were given an allocation for many
new items at the launch date, and then given an increased allocation on some of
these items shortly afterwards. On 8th February we were advised that those
allocations have since been reduced. We have decided that there is little point
in us taking pre-orders on this basis as we never know how many items we will
actually receive until we receive the invoice!
We will only contact customers about
existing pre-orders if necessary to do so.
Such reductions in allocations have occurred before
and caused much upset amongst modellers who have ultimately missed out on being
able to purchase their desired model. Indeed, one modeller I know got so fed up
with this (and the lack of spares) moved to continental modelling.
Kernow’s decision is completely understandable and
(in the absence of a robust explanation from Hornby – particularly following
its recent high-profile television series) modellers will be wondering WTF…..
Model Shop
Retirement
(28th January 2022)
When model railway friend
Rod Stewart telephoned, he had some sad news for the owner of the model shop we
both used (along with so many others) was retiring. Morris Models started as in 1964 as J Morris selling both electrical
goods and toys. However, model railways soon became the major part of the
business including as a specialist in European model railways; a reputation
that remains today.
In 2006 the business was acquired by Brian &
Angie Jackson of Models and Hobbies in Steyning with the two businesses being
merged at Lancing under the name ‘Morris Models’.
Hopefully a buyer for the business (currently
£375,00 - including ownership of shop premises) will be found so Morris Models will continue to
flourish and serve modellers along the south coast.
(28th December 2021)
Most railway modellers
repeatedly use tried and trusted companies; occasionally we use previously
relatively unknow supplier. In the current pandemic most of our purchases are
delivered by Royal Mail or a myriad of courier /delivery companies and honest
feedback on these companies can only benefit other modellers.
Over
the years I’d left straightforward and honest feedback on a well-known website
with many it seems, finding that feedback useful. Except recently that website
decided to remove my five-star praise for a delivery firm even though it
appeared to buck the trend of mediocracy.
For
some reason a computer algorithm has deemed me untrustworthy but invited me to
contact them. I did, but to no avail. With genuine reviews being removed (thus
yielding a false impression of the company involved) in my opinion the
integrity of the review website (Trustpilot) has evaporated and I can no longer
trust the accuracy of their reviews.
It
is not without irony that in closing my account with them they are still
sending me messages about my removed review yet (at the time of posting) are
seemingly ignoring my request for account data erasure under Article 17 of GDPR.
Prompt Service
on the eve of Christmas
(23rd December 2021)
As
a forty-year plus veteran of the 12”=1’ railway industry sometimes the best
laid plans for Christmas engineering work can face last-minute issues. So, it
went for my own model railway when a ‘light-bulb’ moment provided an improved
method of construction work scheduled for between Christmas and the New Year.
However, this would require additional materials.
Except
this was 21st December 2021 with many entering into Christmas
lethargy or inaction (one friend never received trackwork ordered at the
start of the month for his seasonal work). However, I did recall a supplier
I’d used once before who was both prompt and offered Royal Mail next-day
delivery.
So
that afternoon an order was placed with Model Scenery Supplies
(of Cromer, Norfolk). It was promptly dispatched the next day and arrived in
the morning of 23rd December 2021. With such excellent service I
will be using them again.
Alienating the customer
(9th
November 2021)
Across the decades I
used to visit Modeller’s Mecca, a friendly shop in Kingswinford that produced
end-corridor connections. In recently seeking to buy some more of these it was
discovered the shop had closed with the business had moving on-line. So, a
substantial order for end-corridor connections was placed.
Many of these were
employed on the Bachmann 4 BEP & 4 CEP units where their close coupling gap
left room for one connection instead of a pair. Unfortunately, under certain
circumstances the corridor connection would catch on the coach’s plastic
gangway leading to derailments.
The solution would seem
to be using a ‘Modeler’s Mecca’ end plate mounted on one of their balsawood
blocks (a press-fit into the plastic gangway). As this appeared to use existing
components, Modeller’s Mecca were contacted and asked if it would be possible
to undertake a significant production run of these end-plates and at what cost?
Sadly, my e-mail went
unanswered as did the follow-up ten days later. Nothing more was heard from
Modeller’s Mecca; not even a polite decline. When three months later I started
receiving advertising e-mails from the company I asked why when they chose not
to respond to my seeking to purchase end-plates. Again silence.
But not to matter as
I’ve already moved-on from their products in favour of the Keen Systems
floating end-plates which will fit between close-coupled coaches. As for
Modeller’s Mecca? Now alienated by
this business (after so many decades) they can no longer be recommended.
Hornby Hobbies on television
(31st
October 2021)
Tomorrow sees the next
instalment in a ten-part series on Hornby Hobbies. Designed to appeal to a wide
audience (let alone across the varied modelling spectrum) the program portrays
the various facets of railway modelling as serious hobby.
Besides an impressively
large O-gauge layout modelling Heaton Lodge Junction in the early eighties the
program also included a Steampunk layout set on a distant planet. Whilst Heaton
Lodge aspires to recreate a specific time and location in history the Steampunk
layout was pure creativity with no original source of reference – each at the
opposite end of a spectrum one might say and both added much to the program.
Ultimately model
railways is a creative hobby where your imagination is in command; only reined
in by the size of one’s pockets…..
A Hobby Moving Forward
(20th
May 2021)
We are still in
unprecedented times although for this country things are starting to look
better although my thoughts go out to all those around the globe who are still
struggling.
With
physical exhibitions cancelled and shops only now reopening to personal
visitors, modellers have been relying on on-line shopping. Indeed, many
modellers may be reluctant to re-emerge from shielding. And who can blame them
for (as a vulnerable modeller) I will not be rushing out anytime soon –
unnecessarily cautious? Possibly but certainly risk adverse.
Physical
exhibitions may be slow to recover and possibly not to the same number that
were held pre-2020. Model railway clubs have been hit hard with some members
will be cautious in their return. Exhibitions take time to organise and come
with a financial risk if they need to be cancelled but then all this is stating
the obvious.
Certainly,
anecdotal evidence suggests the hobby has gained some increase in popularity
with shortages of track being reported by some retailers and modellers
struggling to obtain supplies.
Soon
modellers may have a new livery to add to their stable with the announcement of
Great British Railways or GBR. Hopefully this will not be confused with GBRF
(GB Railfreight) or the ISO country code (GBR) for
Great Britain!
Poor On-line
Deliveries
(15th December 2019)
In these ongoing unprecedented times, many of us are
moving towards on-line shopping for many of our modelling purchases and the
national demand in all sectors is undoubtedly placing a strain on delivery
agents. However, model railway items (particularly say, locomotives) are
usually high value items.
Accordingly, retailers are asked to check my
availability to receive deliveries. However, many do not leaving companies
unable to deliver as I’m in the hospital on their chosen delivery-day. Doh!
More importantly, several friends within East Sussex
Finescale have reported locomotives ‘delivered’ sitting by their front door in
plain view of the street. One even heard a ‘sorry you were out’ card
being put through his letterbox. Even though he rushed to the door the van
drove off (something I also experienced many years ago).
Shielding, a friend has lent me one of his station
wagons which sits on the drive; its cracked-open tailgate serving as a delivery
box. This is explained just below the ‘Please use the Intercom’
sign and its advice that ‘in lieu of a signature the delivery driver will be
given a unique code instead’ to both confirm his visit and ask to shut the
rear of the station wagon after package-placement so it self-locks. All very
simple, safe and reasonably secure.
Most delivery companies follow this simple
arrangement except some (but not all) DPD drivers who quietly leave the parcel
in the unlocked rear of the station wagon. Yesterday another delivery driver
kindly alerted me that a DPD package was already sitting in the unlocked rear of
the station wagon. Unawares of its delivery sitting in plain view through the
glass, potentially the package could have been stolen from the unlocked rear of
the station wagon.
Such a theft could mean arguments about its delivery
(ultimately DPD would not be able to quote the unique ‘signature’ code) whilst
adding to the retailer’s costs that could lead to a small increase in charges
across the hobby.
Previous to this and aware of the diesel-engined van outside, challenged as he walked away one DPD
delivery driver claimed the he tried using the intercom. However, when I
pressed the button and demonstrated the intercom worked (it is tested daily)
the driver he then claimed it didn’t ring for him. So now the sign of the door also
states ‘please press the centre of the button firmly but gently’.
Before long I can see the need for guidance as to
how to walk up the driveway when carrying a parcel……
Failing the modeller;
a scourge in our hobby
(8th September 2019)
In 2019 discussions with professional model maker
John Arkell of Meadow Road Models in Tunbridge Wells led to an agreement for
him to undertake construction of a number of Bulleid-designed electric coaches
– at the time quipped as a diversion away from his pre-war modelling into
‘modern image’. A timescale of starting in 2020 being agreed with his price
accepted.
Several times this timescale was postponed at
Arkell’s request; inconvenient but with professional model makers that isn’t
unexpected. However, at the Tonbridge (February) 2020 exhibition as Arkell
accepted his ‘free’ restaurant lunch I’d provided. everything appeared fine
save still setting the exact start date.
Except COVID-19 provided a reason for not physically
meeting as a prelude to starting work; but this was just a further delay - the
exact build specification had essentially been agreed and I’d now procured all
the materials and components. Not that
physically meeting was an insurmountable barrier as all the research information,
kits, motors and components were waiting ready to start work. But during this
period further delays were stated by Arkell; this time to Autumn 2020.
On 7th September 2020 a short e-mail from
Arkell was opened stating he was choosing not taken on any new work (his
excuses are unimportant). Except there was nothing ‘new’ about an 18-month (plus)
period that had already elapsed awaiting his start. In one short message he’d
trashed his own reputation.
Highly unprofessional, simply choosing to leaving
customers in the lurch in this way reflects extremely badly on the hobby as a
whole whilst potentially undermining future trust in all those seeking to earn
a living through the provision of goods and services.
Like Hornby’s 2020 debacle of failing retailers
/modelling in respect of choosing to significantly curtail deliveries of its 2020
Duchess of Athol model (with unfulfilled orders many are being left without) in
my opinion choosing to trade in such a manner is a scourge on our hobby.
Distressed &
Weathered
(31st May 2019)
In placing a recent order with The Model Centre at Beck Hole (Whitby) for a pair of 2 EPB units the
question of their everyday appearance arose; that is their distressed and
weathered condition. Now some may relate this to rolling stock left in a
deplorable condition but in reality, this descriptor is intended to cover the
range of appearance from rolling stock just a few weeks out of the paint shop
to units covered with the grime the carriage washers failed to remove.
So, a new web page has been set up with a
selection of photographs of multiple unit stock in various everyday conditions.
Wikipedia - when industry
knowledge is insufficient!
(2nd April 2019)
If this was 1st April few might believe
this blogpost!
Across several years BloodandCustard
has been publishing the Southern Region /Southern Railway multiple unit
histories primarily based on first hand ‘on-the-job’ research by John Atkinson
with input from myself. Alongside this BloodandCustard
has been amending many of the inaccuracies on Wikipedia in respect of Southern
Railway /Southern Region rolling stock (where my railway career started over
forty years ago).
Having spent much time updating and removing errors
on its class 73 (EDL) page these were immediately removed as ‘original
research’ was against Wikipedia’s policies. So, in other words somebody from
Wikipedia who ‘wasn’t there’ will not accept first-hand ‘on-the-job’ industry
sources but will allow erroneous information often repeated by successive
authors - some of these are the very same sources which they wish to use for
verification - Doh!
Whilst I have withdrawn from trying to assist this
website, rest assured the Southern Region multiple unit histories here on BloodandCustard come directly from Works Records and Unit
Data Cards alongside our first-hand knowledge as career railwaymen.
As for Wikipedia?
Their factual errors and omissions worryingly remain
in place ……
Postscript: Since making this post
a legitimate GDPR A17 ‘erasure’ request was submitted; this being my standard
response when I decide personal data is no longer required by an organisation.
Unfortunately, Wikipedia appear to be refusing to erase my e-mail address and username
(on the basis of not being personal data – they both are) therefore potentially
placing its organisation in breach of these applicable UK /EU regulations.
Perhaps
they are relying on their own webpage for guidance which may contain a few
errors and omissions………
OO Works to produce LSWR
0330-class Saddle Tank
(20th March 2019)
Having recently been given the tip-off, today OO Works (based in Robertsbridge,
East Sussex) announced it latest model; the LSWR 0330 class 0-6-0 saddle-tank.
Designed for shunting by William Beattie, twenty of these were built
by Beyer-Peacock between 1876 & 1883. All past into Southern Railway
ownership although after 1930 just five remained; three of these being scrapped
in 1933. However, two went to the KESR and one (1876-built) survived until
1948. The East Kent Railway had also acquired two of the class in 1927 and
there was a variant built for use in Ireland.
It is exciting to see a
manufacturer produce a model that did not survive into BR ownership – well done
Roderick!
With a just few remaining LSWR orders to be dispatched (mine
included) this draws OO Works’
successful LSWR K10 ‘Small Hopper’
model to a close!
How to lose a customer!
(2nd March 2019)
Last Saturday I decided to take up an offer drawn to
my attention by a fellow East Sussex Finescale modeller; something I could actually
benefit from as it would enable me undertake straightforward modifications to
two proprietary locomotives. So, an order was duly placed on-line and (by
virtue of the cost of two S15 tender engines) it came with free courier
delivery.
Browsing Sunday evening on this shop’s website I was
alerted to the availability of three of the four coaches I’d been seeking (I
hadn’t spotted them the day before but search engines can be so hit-and-miss).
So, Monday morning I telephoned the shop at 07:30hrs
prompt (their opening time) on the basis my order probably hadn’t been
dispatched – good news - it hadn’t.
Except whilst Hattons said they could remove items
from my yet-to-be dispatched order they were unwilling to increase my order – I
couldn’t add to it. This meant I would have to pay postage on the coaches which
would no doubt arrive separately but at the same time as the two locomotives!
As a consumer this appeared completely nonsensical
and certainly rather customer unfriendly. That I could reduce an order that
hadn’t yet been dispatched but not increase the very same order by 50% seemed
absurd. However, in the face of such resolute inflexibility by the shop’s staff
I decided they didn’t need my business after all and cancelled my original
order.
Following this cancellation, I could have conceivably
raised a new order with this shop for all the items to arrive in one package but
by this time I’d lost interest in trading with them; instead looking towards to
a friendly shop in the far west to see if I could obtain both the locomotives
and coaches.
Pleasingly not only did Kernow have all four coaches
in stock, they were selling both the S15 locomotives at an even greater
discount. Essentially this meant the ‘missing coach’ came at (almost) no
additional overall cost!
On
Saturday morning I had looked at the prices of these locomotives on Kernow’s
website but it appears their offer hadn’t yet been advertised. Ironically the
Kernow order was delivered in the morning of the 3rd (same-day as my
cancelled order was expected) by the very same courier company!
At
the time Hattons were invited to comment - I found their response entirely by
chance through their ‘happy sheet’. This response didn’t say anything new
insofar as their ‘quick’ computerised system couldn’t change an order – well it
could but only to remove an item - essentially finding a bigger box for
additional items was beyond its capabilities.
I politely declined their goodwill discount
voucher offer.
Disability Discrimination at Tenterden?
(22nd February 2019)
Attending an exhibition today in Tenderden
we were fortunate in arriving early - to enjoy the venue’s breakfast before the
exhibition opened; indeed, we were first through the door at 10am.
However, close to the entrance the car park was full
and the school-venue’s solitary blue-badge bay legitimately occupied. So, it
was not unreasonable to assume that these vehicles belonged to those running
/exhibiting at the venue. With no viable option and no club officials /marshals
in sight we just parked sensibly on an internal roundabout displaying a valid
blue-badge. Later attendees were not so lucky.
During the exhibition the opportunity was taken to
tactfully raise this with one of the club officials; somebody who claimed that
(by virtue of their role as an Ashford Councillor) they understood the Equality Act 2010 but were unable able to
do anything. I was surprised by this as it certainly isn’t my professional
understanding.
The Equality Act 2010 does state ‘reasonable
adjustments’ and ensuring adequate blue-badge /availability of disabled parking
is (I understand) an entirely reasonable expectation; particularly exhibition
when this same issue had been raised in two previous years.
The ‘old chestnut’ of the ‘school has blue-badge
bays was trundled out’ (we only found one). But of course, the number of bays provided
for the school are based on provision for school staff (etc) and not the huge crowds
attending a busy model railway exhibition.
It was claimed there weren’t enough staff to fulfil this
statutory obligation but we observed the venue had (for example) two reasonably
well-staffed places within selling tea. Presumably having adults staffing the
second ‘tea-point’ (a source of income) was more important than the needs of
paying visitors with disabilities? (Perhaps
such activities are excused by a hitherto unknown clause in the Equality Act 2010).
Whilst there was his sense of humour failure about
all the bays closest to the entrance being already taken by those running
/exhibiting (at the venue) the promised ‘need to move these so paying public
could park’ was never acted upon - the same cars occupied the same places when
we left.
Similarly,
a promise to move a couple of seats across the hall to enable ourselves and
others to sit (and even watch a live-steam Gauge 1) remained unfulfilled.
Having raised this disabled parking issue both three
and two-years previously, such knowing intransigence to the needs of
disability by the exhibition management of this Ashford-based club remains
completely unacceptable and morally repugnant; let alone a potential breach of
the Equality Act 2010.
Even more so when this club official works in a professional
position of responsibility (in the public sector) where he should know that (under
the Equality Act 2010) exhibition managers do
have statutory duties in respect of providing assistance (reasonable
adjustments) to those with disabilities. Certainly not to reasonably do so
would be out-with the Civil Service Code that his employment
requires him to abide by.
Still Getting Short-changed by Exhibitions?
(15th February 2020)
Back in August Blood and Custard reported on a
club’s 50th Anniversary Exhibition in Bexhill-on-Sea where layouts
were being run with token trains as the exhibitors had packed the majority of
their stock away long before closing time and when paying public were still
expecting to be entertained.
At the time the observation was made that when
attending a concert if the audience is lucky, they get to enjoy an encore; what
almost never happens is the band or orchestra packing up its instruments
leaving the finale being played on (say) just a guitar and tambourine. Unless
the band or orchestra was along the lines of the Mamas and the Papas, surely
there would be outrage if that occurred!
At today’s one-day exhibition in Tonbridge the same
short-changing of paying public was taking place with some layouts being
exhibited; one kept shuttling the same set of carriages back and forward
presumably in the belief a change of locomotive would suffice.
Yet, less than five minutes before this occurred my
entry ticket had been diligently inspected as I transited between exhibition
halls through the public reception area – in other words there was still an
expectation to pay to enter the exhibition. With club officials still
inspecting tickets into this hall my disappointment was tactfully and politely made
know to a club member. However, the response was somewhat indifferent even
though the exhibition had another 30-minutes to run.
So, once again the paying public are effectively being
short-changed by exhibition managers (and their clubs) who knowingly let this
practice continue unabated and once again, we left an exhibition feeling we’d
not received our monies worth whilst questioning whether to attend their next
exhibition.
Now most people are reasonably pragmatic and aren’t necessarily
expecting the railway to retain its full complement of stock. However, a layout
should give some resemblance of credibility with (where appropriate) more than
a token train aimlessly shuttling to and from just to try and give a pretence
of an operational railway.
Furthermore, it is appreciated many (if not all) of
the layouts were being provided on a voluntary basis (I have been an exhibitor
many times). But it still has to be remembered that people have paid money to
attend exhibitions with a reasonable expectation to be entertained; not to be
‘short-changed’. Surely exhibitors are attending on the basis of understanding
this commitment?
No Postcode? No Sale!
(30th
January 2020)
There is a continental (Belgian-based) firm
advertising an ever-increasing range of 3D-printed model coaches, Locomotives
and EMUs including a significant number of unusual UK models. Whilst it shews
graphic representation of these, I’ve yet to meet anyone who as bought and
sampled the final product. So, upon finding an SECR six-wheeled brake van
thereon I decided to purchase one to see exactly what you receive, particularly
in terms of quality of finish.
Upon checking-out their website kept telling me my
postcode should only be seven digits long (it is). However, after re-entering
my postcode the website told me I hadn’t entered an e-mail address – but I had
and the website had ‘cleverly’ deleted it – doh!
After several tail-chasing attempts I gave up and
tried to locate some contact details - only to find I need to create an
‘account’ to do this. Why does everyone want to ‘harvest’ my details and insist
on an account just to resolve (in this case) their problem with their website?
[In London I recently came across a coffee bar
that sought to insist on knowing my name when all I wanted to do was buy a
drink!]
Also, if it was this impossible to actually purchase
anything then how difficult will it be to receive the goods or return them if
there was a fault or even ask technical questions about the product. Based on
this experience I could only assume the worst.
By this point I was beginning to give up the will to
live and just accepted their products were only available to those who had a
degree in modern computing. Selling products over the internet can be useful
but only works if it is simple to use and people can actually get to buy the
goods on offer. With a local model railway exhibition looming I’ll look-see
what is available there rather than wasting time with an unknown model on a
website that doesn’t want me to purchase anything…….
Disappointing start to 2020
(12th
January 2020)
At the start of January one major manufacturer
announced its 2020 model releases to eager modellers, except for many this was
a huge disappointment!
Certainly, as a Southern Region modeller there was nothing
new on offer (apart from one BR coach found across all regions). It must be
added that several previously announced models (some already long overdue) were
reconfirmed as were new Southern Railway livery versions for existing models. However,
at least this does leave the year-2020 annual modelling budget of many modellers
free to be spent elsewhere.
Quite a few new releases of old-fashioned tinplate models
were announced. However, although charming these archaic offerings no longer
form part of mainstream modelling scene. Essentially such limited-edition models
are intended for the collector’s market and I accept these may well be hugely
popular (I would be very surprised if they weren’t).
However, by not forming part of today’s mainstream
modelling scene these are potentially unlikely to be of anything other than passing
interest to many 4mm modellers. Indeed, having been served well over the past
two decades, in terms of 2020 this arguably retrogressive announcement may leave
some 4mm modellers with the feeling of abandonment in favour of
niche-collectors.
Ultimately this is of course hugely disappointing and
gives little cause for celebration. Particularly when there appeared to be genuine
interest in having modern detailed versions of past 4mm models that were last
seen fifty or sixty years ago - a lost opportunity perhaps?
How to lose a new customer at the outset!
(18th
December 2019)
Seeking a replacement model railway magazine, I
signed up for a year’s subscription with another well-known publication Model
Rail and was pleasantly surprised to see it appeared to be offering a free
brake van with my new subscription. Perhaps I’d misunderstood for was sent a
voucher for a box of chocolates redeemable only in-store. Except a serious
medical condition prevents such an indulgence. Furthermore, there wasn’t any of
this chain of shops in my county of residence (let alone nearby).
With a start like that it was easier to invoke a
cancellation under distance selling regulations and simply give up on model
railway magazines…..
Are Model Railway magazines losing touch?
(13th
December 2019)
For over five decades I have been into model
railways purchasing the accompanying monthly magazines; my favourite having
been the long-departed Model Railway Constructor. Today I cancelled my renewal
of another long-standing magazine Railway Modeller; its January issue being of
so little interest I’d already placed it in the recycling bin.
A terrible thing to say, but for some time I’ve
concluded its editorial had been somewhat stale. Certainly, it has shewn little
or no interest in (say) matters of diversity such as disability issuers
associated with the hobby – in my opinion discrimination by omission.
More significantly, for the last few months much of
its coverage was devoted to promoting a reality television model railway show.
Now, it is accepted that this may be popular in some quarters of our diverse
hobby and so may of interest to many. However, there was no interest amongst
our own modelling group; indeed, even a perception that this television show
(and therefore the magazine) was not promoting model railways as a serious hobby
with dedicated participants. Accordingly, this has resulted in a divergent path
between magazine and some long-term readers.
Furthermore, it is perceived that recently much
space in several editions has been used to essentially promote a large annual
exhibition including post-event back-slapping. For some time now this
exhibition has (for many) become too expensive to attend (entrance fee /parking
charges /cost of tea & food) and has inadequate provision (like so many
other exhibitions) in respect of its provision for those with mobility issues.
Across the hobby exhibition attendances
will keep falling if the promotors continue to fail to address these basic issues.
So, with other issues (such as reviews appearing
long after items had rapidly become sold-out) it was time to part company. In
doing so I did try to tactfully raise these issues with the magazine staff
based at Beer in Devon. However, the was no meaningful interest in engagement thus
no opportunity for them to find out why they have lost another long-term reader
or (as I suspect) they simply weren’t interested.
Through this website I do have much
engagement with the newer generations of railway modellers. Certainly, if I was
starting modelling now modern transit systems would hold much interest. Within
this it is interesting how (in this on-line age) magazines are losing relevance
as social media takes over. If magazines cannot cater for the up and coming
generations whilst losing their existing readers then we may sadly see some
fall into decline.
Commercial risk or out of touch with demand?
(24th
November 2019)
This blog posting was submitted a
good friend and experienced career railwayman (ex.BR) Driver Blakeman who
attended this weekend’s Warley show in Birmingham. He reported:
“During
my visit to the exhibition I took the trouble to speak with a manufacturer
about producing a 4 EPB. This manufacturer has already produced excellent
models of a 4 CEP, a four-car class 350 Desiro and
the six-car Blue Pullman (both MR & WR types). They also have a 4 BEP
scheduled November 2020.
Within
their range this manufacturer also produces an excellent 2 EPB and (for Kernow)
both a 2H diesel unit and 4TC. They also have a 2 HAP (phase 2) unit scheduled
for July 2020.
So,
on this basis the manufacturer was asked if they were going to make a 4 EPB.
However, their reply was (to paraphrase) ‘there were no plans for it a being a
four car, there was a lot more money involved and the commercial risk may not
make it viable’. Their reply further admitted other people had been asking for
a 4 EPB that weekend.
I
left their stand somewhat bemused, as not only had this manufacturer
successfully produced a number of four and six-car multiple units, they already
produced half the coaches required to produce a 4 EPB - the pair of phase-1
motor coaches. Admittedly the 4 EPB motor coaches don't have the roof conduit
of the 2 EPB motor coach, but then the (identical) 2 HAP (phase 2) motor-coach
doesn’t have roof-conduit either; a minor issue soon to be solved!”
So,
this left just one coach to produce - the Trailer Second (TS). As both TS
coaches were half-compartment /half open even the interiors would be identical
within each four-car unit. A TS could also for the basis of a centre-car for
the 2H (to produce a 3H unit) and even a locomotive- hauled 64’ Non-corridor
Second.
Given
so many modellers appear to want a 4 EPB, as a modeller I was left asking
myself does the tooling cost (essentially for one coach) really represent that
great a commercial risk when so many elements are already in place to produce a
4 EPB?
As
modellers we can only speculate, but unlike continental companies (such as Piko
and Brawa who produce four, five and six-car multiple
units in ‘H0’) here in the UK several of our manufacturers can at times appear
to be averse to producing four-car multiple units; potentially leaving a
significant void in satisfying modellers' demand!
Lack of Trading Openness?
(20th November 2019)
Last year a good friend took delivery
of an excellent limited-edition diesel locomotive being promoted and
directly-sold by a well-known model railway group. By chance he found out that
this year’s limited-edition (a variation of the same class of locomotive) had already
been released. Concerned that his 2019-model hadn’t arrived the model railway
group were contacted, only to be advised they’d cancelled his order because he
had not responded to an e-mail they’d sent just a couple of weeks previously.
Not unexpectedly he wanted to an
explanation, especially as model railway group had his telephone numbers and
nobody had tried to call when he hadn’t responded to their e-mail. Except it
then transpired the model railway group hadn’t actually sent him the e-mail (to
which he’d allegedly failed to respond to). At this point the situation
worsened as they also declared they’d sold out of this model-release!
Fortunately, the situation was finally
saved as the model railway group could offer him a more-expensive DCC sound-equipped
weathered model, which he was happy to accept and is very pleased with.
Now that might have been the end of
the matter, except in the weekly newsletter of a well-known reputable retailer,
the ‘sold-out’ model locomotives were now offering on their website. To be
clear, there is certainly no criticism of that reputable retailer who
presumably legitimately acquired a quantity of these locomotives. Perhaps this
was the group’s left-over stock being rather too swiftly sold-on?
Essentially what was rather poor was
this retailing- model railway group’s apparent failures in respect of
contacting its loyal customers - who were looking forward to obtaining their
limited-edition model order. Furthermore, the availability of an allegedly
‘sold-out’ model via a reputable retailer could be construed as a lack of
openness in its trading by this model railway group; something that could
undermine the credibility of other unrelated groups seeking to produce limited
edition models.
As a
general aside it is disappointing that so many assume recipients of e-mails are
reading them within minutes of sending (taking no account of that person being
away etc) then assuming that e-mail has been received (and ignored) without
further checks – all said and done, it isn’t difficult to pick up a
telephone…...
An Unpalatable and Repugnant Denial
(19th October 2019)
As two of us sat swilling tea at a
model railway exhibition in Uckfield during 2019 a pair of local finescale P4
society modellers engaged us in conversation from an adjacent table; one of
these I’d known for nearly a decade. Within the conversation we were asked if
we wanted to join a local finescale group being formed as there was ‘nothing
in the local area’.
Except the two of us were amongst the
founding members of the East Sussex Finescale (modelling) group which had been in existence since
2013 – something that the individual asking was very well aware of. East Sussex Finescale had a web-presence almost since day one!
Whilst we wish other modellers well
in progression of their hobby, it is rather unpalatable and repugnant to have
somebody knowingly seek to deny the existence of a well-established finescale modelling
group ‘in the area’ (including repeated on the Scalefour
Society website); incredibly disrespectful and certainly bringing the hobby
into disrepute (along with his local model railway club - of which he is an
official).
Ironically, when East Sussex Finescale was starting out back in 2013 and we approached this
individual to see if he’d wish to join us, but he chose not to. Ultimately, we
can only speculate as to this individual’s motives for his comments, but
certainly this incident now adds credibility to past grumblings from other
local modellers alleging mischief on his behalf.
To date, East Sussex Finescale successfully continues to assist local finescale
modellers in many scales rather than just one very specific scale and gauge!
Discrimination by Model Railway Exhibition
(28th September 2019)
This morning’s news headlines cover
arguments in respect of racial discrimination issues at the UK’s national
broadcaster. However, although equally pernicious and covered by the same Equality Act 2010, disability-discrimination appears to remain in
certain quarters, acceptable. One of these ‘quarters’ are model railway
exhibitions where making reasonable adjustments for those with disabilities
(i.e. providing a ‘level playing field’) and all too often ignored.
Today a model railway exhibition is about
to take place in the nearby seaside town of Worthing-upon-Sea. The exhibition
appears to have a good spread of layouts /traders and has been described by
some as disabled-friendly. Except it isn’t and the organisers website does not –
indeed cannot - make this claim.
Remember this is 2019 and for nearly
a decade exhibition organisers have a statutory duty under the Equality Act 2010 to make exhibitions accessible. Even though the
venue is relatively modern and has some facilities for those with disabilities,
the exhibition was (in previous years) inadequate. Nobody manages the car
parking with its substandard number of blue-badge parking bays let along their being
abused (based on previous year’s observations) by able-bodied motorists. Such
abuse by motorists in itself can be considered as disability-discrimination.
For this exhibition there should be
adequate blue-badge parking at the venue and (as a reasonable adjustment for
disability) this should be properly managed with sufficient provision made to
meet the needs of the exhibition’s mobility-impaired visitors. Given the
exhibition is a annually-repeated event and this problem has been previously
raised with the organisers (more than once) there is no excuse for not knowing that
this is a problem. The organisers impact assessment of the arrangements they
are putting in place (including a do-nothing ‘cop-out’ – potentially a breach
of the Equality Act 2010) should raise alarm bells that they may be failing
to make reasonable adjustments as required by the Equality Act 2010.
It may be that the owners hiring out
the venue will not let the organisers manage the car park. In which case the
responsibility to make reasonable adjustments as required by the Equality Act 2010 rests with the venue owners. However, the
exhibition managers should have agreement as to how this will be provided as
part of hiring the venue (or ultimately declining to hire the venue). If the
exhibition organisers thinks a ‘they won’t let us do this’ situation simply
absolves them from their duties under the Equality Act 2010 then they might just find they are mistaken.
Within the venue there is a large
exhibition area with no reasonable access for persons of reduced mobility.
Certainly, a circuitous route involving a long walk and climbing non-dropped
kerbs cannot be described as reasonable. But it doesn’t stop there as the
stepped access is devoid of handrails and so not fit for purpose as an
exhibition area. Certainly, the exhibition managers would struggle to find a
legitimate defence against charges under Section 2 and Section 3 of the Health & Safety at Work etc. Act 1974 whilst their insurers might think
about whether in loss can be reclaimed if the exhibition organisers knew of
this risk but did not inform them.
One would hope these disability
issues have been addressed prior to this morning’s opening of the exhibition
and nothing would give me greater pleasure than to report that significant
changes have been made since last year. However, at the time of writing with no
indications of anything to the contrary, I fear this will not be the case -
placing model railway enthusiasts with disabilities at a disadvantage and as a
consequence being left no option to sit at the back-of-the-bus.
Society Refusing GDPR Data Erasure
(10th September 2019)
Article 17 of the General Data
Protection Regulation (GDPR) gives data subjects the right to obtain erasure from a data controller
without undue delay if one of a number of criteria apply. Two of these criteria are (1) the data
controller doesn’t need the data anymore <there needs to be a defined
valid lawful reason if they claim they do need it> and (2) the subject withdraws
consent for the processing with which they previously agreed to (and the
controller doesn’t need to legally keep it).
Recently I sought to
join a UK-wide model railway society but rapidly found the situation was an
unhappy one; the details are unimportant.
Fortunately, I was able to cancel the application process under the
14-day distance selling regulations.
However, the society (i.e.
the data controller) has it appears, refused my reasonable Article 17 request for erasure of my details (i.e.
the data subject). In terms of their response (which is ambiguous - further
e-mails were not responded to) it is my belief that this society may be acting
out-with the requirements of GDPR. With
the one-month statutory timescale having elapsed, the only option was to make a
complaint to the Information
Commissioner’s Office. For the society involved this issue is not
going to go away anytime soon and may simply continue to escalate.
Besides wasting the time
of both the Information
Commissioner’s Office and myself, in my opinion such a refusal brings the model
railway hobby into disrepute. For
refusing this reasonable request, the society’s disrespectful arrogance of Article 17 erasure-refusal
simply supports my decision to cease the membership-application process.
Furthermore, through
both not providing the response required by GDPR and potentially their apparent
refusal to respond to a valid Article 17 request, I believe places this
society at odds with GDPR. On this basis
and like many others, I have no wish to be involved in (or be complicit with)
an organisation that knowingly choses not comply with the legal requirements of
the UK’s statute books.
As a consequence, this
society will now have to explain itself to the Information
Commissioner’s Office (there is currently a two-month case backlog). Although
unlikely to be applied here, in respect of GDPR the potential penalties for
non-compliance can be considerable let alone reputational damage.
Update: After the
intervention of the ICO the society acted and was finally able to confirm data
erasure.
Getting Short-changed by Exhibitions?
(10th August 2019)
When attending a concert if the audience is lucky,
they get to enjoy an encore; what almost never happens is the band or orchestra
packing up its instruments leaving the finale being played on (say) just a
guitar and tambourine. Unless the band or orchestra was along the lines of the
Mamas and the Papas, surely there would be outrage if that occurred!
Most model railway exhibitions charge an entrance
fee and those paying to attend have a reasonable expectation to be
‘entertained’. Yet there are many occasions where both exhibitors and sometimes
the exhibition organisers consider it acceptable for layouts to commence being
packed away long before the exhibition is at an end - even though paying
‘audience’ members are still present and expecting to be entertained.
This afternoon at a club’s 50th anniversary
exhibition in Bexhill-on-Sea that is exactly what occurred.
Some forty-minutes before the exhibition-end, much
of rolling stock on one layout was being rapidly packed away to the detriment
of those of us who were expecting to see a reasonably operational layout.
Moving to another hall less than ten-minutes later, we were confronted by a
visiting layout of a sizeable terminus (that had featured in at least one mainstream
magazine) devoid of all trains except two just sitting stationary in the
platforms. Approaching the layout, one of the layout’s operators stepped in
front of us to remove the last remaining wagon.
In both instances this left the layouts looking as
though they were simply waiting to be packed away. Certainly, there was minimal
resemblance of any meaningful railway operations taking place.
Having walked away from these layouts in disgust,
representations were made to the member of staff sitting at the pay-desk.
However, after confirming the exhibition was open for another thirty-minutes
our representations were dismissed with a seemingly disinterested apology; it
could be said that this even suggested this premature packing up of layouts was
completely acceptable to the exhibition organisers who had charged us entry.
We left the exhibition feeling we’d not received our
monies worth and certainly with little or no interest in attending their next
exhibition.
Whilst it is appreciated many (if not all) of the
layouts were being provided on a voluntary basis (I have been an exhibitor many
times) it has to be remembered that people have paid money to attend exhibitions
and should not be ‘short-changed’. Surely exhibitors are attending on the basis
of understanding this commitment?
At the same exhibition after looking at a layout
devoid of movement for several minutes I politely asked if the layout was a
static exhibit. The response was essentially “no sorry, I’m talking”
before turning away to continue the conversation with his chum. So, it appears this
was to all intents a static exhibit given interest (from paying public) was ignored.
This is an issue increasingly encountered at quite a
number of exhibitions although to be fair a small minority do try to prevent
this from happening - but not today.
Ironically it was only recently that
one of the mainstream model railway magazines tried to start a conversation as
to why attendance at exhibitions was falling………….
Certainly, many of us in our modelling circle are
already becoming very choosy in respect of the exhibitions we now bother to
attend.
Woeful Bexhill exhibition attitude
towards Disability
(10th August 2019)
Attending an exhibition today in Bexhill-on-Sea with
blue-badge displayed we still had to remonstrate with the exhibition’s parking
attendants to be able to park close to the entrance; even then no wide-bay
parking was provided amongst the non-blue-badged cars. Given the attitude of
the parking attendants and that these same non-blue-badged cars were still
present when we left, it would not be unreasonable to assume that they belonged
to those running /exhibiting the exhibition (i.e. not paying customers) and
could have been moved to provide sufficient space for those with blue-badges
etc.
When this was tactfully raised at the exhibition
pay-desk the attitude was somewhat indifferent; with the disabled parking
claimed as ‘self-policing’. This beggared belief given the indifference
of the pair of ‘parking attendants’ on duty (there were more attendant(s)
distant in the car-park). Essentially, I doubt that the club’s
disability-discrimination was even being realised - inexcusable. Having said
that, one club official standing close by quickly made himself scarce…
Recalling a similar issue two-years previously, such
intransigence to the needs of disability by the exhibition
management of this club further manifest itself inside the multi-levelled venue
with only one club member providing assistance (thank you to that person).
There was minimal guidance on how to get between levels and none when it came
to struggling with the heavy external doors which (upon opening) were wrenched
from my grasp by the strong gale-force winds.
Under the Equality Act 2010 exhibition managers do
have statutory duties in respect of providing assistance (reasonable
adjustments) to those with disabilities and not to do so remains completely unacceptable
and morally repugnant.
Seeking
Answers
(4th July 2019)
In today’s ‘internet
age’ so much information is more readily available to the modeller, although
there is a degree of misinformation too. No doubt modellers have always been
seeking answers to questions; except now those questions are being sought from
a wider audience and are more obvious to all. Indeed, BloodandCustard
came about to assist in answering some of those questions; particularly filling
in odd gaps not covered elsewhere. This included publishing the Southern
Electric multiple unit histories; the topic upon which most correspondence is
received. In undertaking this work, website visitors are reminded BloodandCustard is a privately funded non-commercial
website with limited time-resource from somebody who has a busy day-job!
Many railway records are
still on paper files (including record cards) and aren’t available online. Recently
in spotting a significant number of unanswered questions on a commercial (media-run)
forum, BloodandCustard did try to assist but after
several attempt was unable to elicit any response; annoyingly frustrating.
However, when contact was eventually established there was no apparent interest
in the knowledge being proffered.
In this respect, the reaching
out to others seeking information is not something BloodandCustard
is minded to attempt again.
However, hopefully many
can gain some answers can be gained from BloodandCustard.
Furthermore, useful relevant information received from those interested in
sharing for the benefit of others continues to be appreciated.
Game,
Set and (no) Match
(21st June 2019)
As a former employee of
British Railway’s Southern Region, I am well acquainted with the use of
fixed-sets to form trains; whether these be electric (and diesel) multiple-unit
trains or (back in the nineteen-fifties) coaching sets.
However, sets are a
concept possibly still not fully grasped by model railway manufacturers.
Arguably it was Replica
Railways that released the first coaching sets in the form of their Mk1 64’
‘Exmouth Branch’ suburban sets. These came in packs of three coaches (BS-C-BS)
each carrying the correct coach numbers for sets 152, 153, 154 and 155 with
Crimson Lake /Green versions (SR numbered) and some with WR numbering. Loose
seconds were also sold. Complete with Romford finescale wheelsets (a real
bonus) several years on it would be nice to see these sets released again.
A welcome issue, Hornby
released Maunsell Special Traffic 6-car set no.273 in two packs (R2815
containing three coaches BCK /SK /CK with Schools Class no.30924 ‘Haileybury’
and R4379 containing BCK /SK /CK). The BCK and SK coaches were of the correct
Low Window type; very few Low Window coaches have been released by Hornby in
BR(S) green or CLC.
Hornby also released
correctly set /coach numbered 48’ Maunsell rebuild 2-car sets and Bachmann
followed soon after with their much-acclaimed excellent Birdcage sets, again
with correct coach set /coach numbering (also two diagram numbers were produced
); these coaches only ever ran as a fixed three-car formation and if a coach
was found to be defective the whole set was removed for repair.
Today model shops were
receiving deliveries of the eagerly anticipated 59’ Bulleid coaches which (for
the most) ran in three car sets (BSK /CK /BSK). Except shops were being
delivered two versions of the CK in Southern Railway green livery (from sets
965 & 973) and three versions of the BSK in Southern Region green livery
(from sets 968 & 972). I suspect this is probably more down to a cock-up
(to use a technical term) but it does make you wonder.
Recently Hornby have
announced further versions of their SouthEastern
Javelin electric multiple units sets except these are only being offered as a
four-car set without any opportunity to purchase the additional two cars
necessary to recreate a correct-length six-car set. Some might say bizarre as
those wanting a correct length train will need to buy two packs and discard the
driving cars and will end up with duplicate coach numbers. However, to be fair
it is rumoured that the additional cars are proposed by Hornby to make correct
length Javelin sets.
When it comes to
multiple units Bachmann scored very highly with their superb six-car Blue
Pullman set; a model of an iconic train I really wanted to find an excuse for having
one on my layout. Although I failed to find an excuse for a Blue Pullman set,
Hornby produced the 5 BEL ‘Brighton Belle’ sets. However, their choice of
numbers is strange. No.3053 was released in Blue but then again in 1960s
Chocolate /Cream with yellow warning panel. Had another unit been chosen then
the two units could have been run together – except Hornby hasn’t made any
provision to enable this clearly missing the point of ‘multiple’ unit. After
all most Brighton Belle works were as a ten-car train. Now, I appreciate not
everyone can or will want to run a ten-car train but there are many who can.
Strangely enough Hornby
have chosen to ignore 5 BEL units from the nineteen-fifties, having only
offered early nineteen-thirties and nineteen sixties versions. Indeed, with may
Southern-Electric units the number of models featuring sixties yellow-warning
panels appears to be disproportionately high given the relatively short
duration /time period that saw these used on some (but not all) units.
Furthermore, some models
have only been produced with minimal unit-number variations for each given
unit; a possible clue being ‘multiple’ in the term electric multiple unit. With
some units having been remaindered in shops perhaps more number variations are
required within an overall production run. Certainly, I would but one of each
number version of a particular unit but not duplicates of any given unit
number.
Much research and
development go into making so many excellent models these days. In
concentrating on the details perhaps model manufacturers slightly miss the
wider picture of how these trains were operated and what modellers are seeking?
DJ
Models Ltd enter Receivership
(7th June 2019)
I anticipate only few
modellers use the Companies House website and perhaps even fewer read the London Gazette; this being an official publication that I’ve used
many times in the past to provide notice of Parliamentary Bills and latterly
applications to the Secretary of State in respect of submissions under the
Transport and Works Act for new railway and tramway schemes. The London Gazette
is also used for matters such as notification of deaths (for the purposes of
inheritance) and for petitions to enter into receivership. Yesterday one such
notification was published on behalf of DJ Models Ltd (Company Number 08601496)
with resolutions for
winding-up and an appointment of liquidators (the Companies House
website has been updated to shew the liquidators address). DJ Models Ltd website
carries an announcement of their closure (stated as 4th June 2019).
Companies
entering receivership are rarely saved with the company ceasing to trade. Assets
are usually subject to liquidation (often sold at a knock down price), directors
will typically lose their employment (and any monies due to them from the
company) while their conduct is investigated. From the creditors' perspective,
it is unlikely that any unsecured creditors will receive little or even any of
their money back with the bank having to underwrite the receiver's costs.
If
my recollections are correct, locomotives made by DJ Models Ltd were the
excellent LSWR Beattie Well Tanks and the LSWR O2 (both commissioned by Kernow
along with the superb LSWR Gate-Stock), the BR(S) Type HA (TOPS class 71), GWR
14xx (commissioned by Hattons) and finally an LNER J94 (the latter two models being
in Hornby’s range). Whilst the ownership of the tooling probably rests elsewhere
(perhaps with the factory(s) in China) one could speculate if there are any
rights to use that tooling that could be acquired as part of the liquidation - assuming
these rights to use aren’t already held by others (such as the commissioning
companies) and that more model issues these would be commercially viable under
another brand.
Blood and Custard
perceives there is much speculation as to why this situation has arisen and
readers will no doubt be able to find such ‘rumour and gossip’ elsewhere on the
web, although this development does not appear to have created huge surprise.
What is clear, none of the proposed models will now be produced by DJ Models
Ltd including those being sourced through crowdfunding. Like many investments, peer-to-peer
lending (crowdfunding) can be a gamble in which the investor has to be prepared
to lose all in their furtherance of a common goal.
Those who invested more
than £100 in crowdfunding (compared to placing an order or deposit on an order)
via their credit card may have recourse via the Consumer Credit Act 1974 but this is by no means
certain as the money was being paid on the basis of investing (via
crowdfunding) into the production of a model rather than for the certain
delivery of goods. Conversely the credit-card company may accept that the goods
(of value over £100) were being ordered and so provide a straightforward
refund. In seeking recourse I recall that a time-imperative may exist under the Limitation Act 1980.
Ultimately
anyone caught in this situation will need to take sound legal advice although
if the sum is relatively minor (as low as £30 has been bandied about) it might
just be simpler to put this down to experience. The Financial Ombudsman Service
does provide advice this on their website
including references to the Financial
Conduct Authority who may consider crowdfunding to be a loan.
In
an update to this post (20th June 2019) a statement of DJ Model’s
affairs as published by Companies House may be found here.
Move to ‘https’
with SLL certification
(24th May 2019)
Readers
may have noted that some websites use ‘http’ whilst others have ‘https’. With
http websites information between that website and is transferred unencrypted
with the web page being flagged as "insecure". On BloodandCustard
this is not really a problem as our website is passive with no transfer of
personal data.
Other
websites that use say, a password or require the input of personal data should
use a more secure ‘https’ connection. With ‘https’ the website has an SSL
certificate associated with it to provide you with a greater level of security.
For those who want to learn more there are any websites on the net that explain
the mechanics of how this works.
However, many popular browsers now warn users if
they are trying to access a site that doesn't use an SSL certificate (i.e.
doesn't support ‘https’ access) which can lead to site-visitors being advised
to not continue onto an ‘http’ site. This could potentially lead to a reduction
in search engine ranking and the website could suffer if it doesn’t support ‘https’.
Accordingly, although ‘BloodandCustard’ remains a passive
website (it can be read without a login
or password) we have decided to move to ‘https’ to provide users with the
comfort of browsing a website with SSL certification.
Vandalism
at Market Deeping show
(20th May 2019)
Few
can have missed the national news headlines in respect of the overnight wanton
vandalism of an entire model railway show last weekend leading to four arrests
at the scene. Held in a school hall, these feck-wits broke into the premises
and wrecked exhibits, layouts and trade stands with consideration towards the
impact this would cause upon so many. Fortunately, such incidents are rare and
the public response in terms of donations most-heartening.
Like
most hobbies, railway modelling is a labour of love with the final financial
value of any given model being somwhat minimal
compared the hours spend building that model. Notwithstanding this most
modellers aren’t constructing models with a view to the final monetary value.
However, when it comes to insuring models, cover is based on just that, its
monetary value with modellers unlikely to receive full ‘reimbursement’ on the
many hours of time and dedication involved.
What
may need to be reviewed is the security of model railway exhibitions; indeed,
insurance companies may start considering adherence to more stringent standards
which exhibition managers may struggle to meet when the venue is rented for the
show. Years ago, I was aware of some clubs that manned their venues overnight;
quite an onerous ‘ask’ as (besides the unsociable hours) clubs are often
stretched already.
Hopefully, this incident will not be repeated
with minimal adverse impact on the hobby. As for the feck-wits that wrought
this devastation? Perhaps their
sentence ought to be community-service equating to the thousands of hours that
had been spend creating the models they so wantonly destroyed in just a matter
of minutes….?
Copyright
Infringement & Plagiarism
(5th May 2019)
Last year BloodandCustard found blatant plagiarism on a railway
enthusiast’s website in respect of BloodandCustard’s
livery-history, which had been copied verbatim (including a couple of minor errors
long-since corrected). Except it wasn’t just a case of BloodandCustard’s
copyrighted work being copied; it was being passed off as the work of the
offending website with no mention of BloodandCustard.
Steps were rapidly taken to have the offending material removed. Had that website asked if the work could
have been used (suitably accredited) then BloodandCustard
would probably have provided its consent although a link would have been equally
effective.
Several years previously BloodandCustard copyrighted photographs were published
without consent in a commercial for-profit publication; again, without consent.
Accordingly use of these images was stopped.
It has just come to BloodandCustard’s attention that an enthusiast’s group has
been using a copyright image from BloodandCustard’s
webpages, albeit with references to BloodandCustard
and the photographer concerned (ironically, I was once a member of that group).
The copyright of many images on BloodandCustard often
rests with the actual photographers (many photographs having been provided on
the basis of goodwill). In this respect and to reassure my contributors, BloodandCustard respects the rights of photographers
(declared copyright holders) and is unable to unilaterally provide consent for
the use of copyright images where the copyright does not rest with BloodandCustard. Sadly it appears this enthusiasts group
chose not to ask; potentially breaching copyright.
Notwithstanding this in
terms of the actual written information on BloodandCustard
hopefully this not-for-profit enthusiast group found it informative in
furthering everyone’s knowledge on the Southern – after all, that is why it is
provided by this site!
Commentary on East
Grinstead
Model Railway Exhibition
(7th April 2019)
On
a Saturday in mid-March two of us attended a club’s model railway exhibition in
the Sussex town of East Grinstead; furthermore, a trusted friend and
experienced modeller attended on the Sunday with his family. In due course this
trusted friend and I shared our experiences thereon in respect of our seeking
to support this club’s exhibition.
Arriving shortly before
opening time there was no parking set aside to blue-badge holders (etc) or was
there anybody present in the car-park to provide assistance – a huge failure by
the organisers. We were lucky being able to get in an end-bay (the last of two
empty parking spaces) where I could open the car door wide to get out. Whilst
we observed two persons standing outside the gate when we left, they didn’t
appear to be ‘doing anything much to help’ (in the words of one wheelchair user
in the exhibition).
As we queued it started to
drizzle be were fortunate in just being able to just squeeze inside the doors;
many were left outside waiting in the wet. Finally, at 10:00hrs the cash desk
was opened and people were very slowly sold entry tickets. However, it could
have been so different with tickets sold (say ten minutes) in advance enabling
people to at least wait in the dry (inside) thence the avoidance of protracted queuing
delay at 10:00hrs when the ticket vendors simply struggled to cope with the
immediate rush. Furthermore, what the ticket vendors couldn’t advise upon was
what ‘Concession’ actually meant in terms of the tickets they were selling….
The school venue is restricted
as it involves stairs and as a consequence parts of the exhibition were only
accessible via stairs. Essentially this meant the needs to those with
disabilities were in part ignored (potentially contradicting the Equality Act’s
‘reasonable adjustments’). In this respect it is not sufficient to claim this
is the ‘fault’ of a venue which ‘we have always used’. It may be that parts of
a venue simply aren’t suitable for public exhibition. Perhaps one of these areas
could have be used for say, part of the exhibitor’s seating area!
My trusted friend and I
concurred that whilst there was a mix of layouts and traders, these were only just
sufficient to maintain some modicum of interest. Some of the layouts appeared
to be static exhibits as the operator(s) ignored the paying public to instead
chat away to somebody who had possibly regretted asking a simple question. Several
layouts had good detail and looked the part although one used inappropriate
humour thereon (there is no amusement in
potentially fatal accidents); another’s train movements bore little to operational
reality.
Within the exhibition a
second ‘side hall’ had this time been turned over to exhibitor’s seating
instead of (previously) having further exhibits therein - subtle exhibition downsizing
perhaps? More importantly whilst this side hall remained completely empty
(whilst we were present) the paying public struggled to find sufficient room to
sit to eat /drink in a small cramped area; let alone many of the chairs being
unsuitable for adults. On the Sunday my trusted friend found this a huge
problem with his family (including young children) and consequentially left
early in disgust having found nowhere for them to reasonably sit.
This may all sound very
negative and it is - unashamedly so.
However, it must be
remembered people pay an entry fee for this shambolic quality of ‘service’.
During the exhibition,
constructive attempts to tactfully talk to two club members about these issues
during our visit fell on deaf ears. Accordingly, these members were politely advised
that a commentary would be appearing in my blog lest they had any comments
prior to publication. With no response, publication has now taken place.
In conclusion my trusted friend
and I agreed the exhibition failed on so many levels with nothing whatsoever
being memorable about it.
Even though it is relatively
local, none of us will be seeking further attendance in future years.
Potential Duplication
of Models
(29th March 2019)
Like many I can remember
when the model range was very limited and new releases were all too often a
change of livery. If a modeller wanted something else then kit or scratch-building
was the way forward (I still have my Wills ‘V’ class Schools 30906
‘Sherborne’).
Today, not only do we have
an unprecedented range there is now much duplication much between manufacturers
therein; in using the term duplication an updated version of a model by a
manufacturer is excluded as this is a natural progression of their range
through improvement in quality often driven by consumer demand.
Duplication occurs where
two manufacturers bring out versions of the same model around the same time
(such as the Rails of Sheffield and Hornby class A1x ‘Terriers’) but is it
duplication if a manufacturer brings out a version of a competitor’s model last
released some twenty-years ago (Such as Hornby’s and Bachmann’ class N15 ‘Lord
Nelson’ locomotives. Arguably not as, in the terms of say the ‘Lord Nelson’,
the model has been duplicated (past tense) but as one version is long out of
production it isn’t duplication (present tense). It must be said the even today the Bachmann model still reasonably
holds its own with both having a comparable haulage capacity.
Hornby & Bachmann ‘Lord Nelsons’
Recently we had
duplication in terms of the class ‘0415’ Adams radial tank as well as the class
‘HA’ electric locomotive (class 71 under TOPS). In terms of these models they
had their own merits including price. Personally, my choice of purchase was
relatively straightforward (particularly with the type-HA) but this was
contrary to other modellers within East Sussex Finescale which proved
interesting.
There is (I’m given to
understand as my modelling is Southern Region) duplication occurring in respect
of the TOPS class 66 diesel locomotives with one (or is that two?)
manufacturers producing detailed models with another re-releasing an existing
model in its ‘budget range’. Arguably whilst there is some overlap, the
duplication between a highly-detailed model and a less-detailed model is
potentially small being driven by the budget available to individual modellers
(or collectors).
Now we have the choice of
two class A1x ‘Terriers’. In 4mm (00) the only ready-to-run model being the Dapol version; this entered the Hornby range as has been
produced for many years, albeit using one bodyshell for all. In this respect Golden Arrow Productions
in Hastings produced conversion kits for these models to
extend the Dapol /Hornby Terrier bunker to Isle of
Wight capacity (many returning to mainland service in this form) and to give
extended smokeboxes.
As
a model the Dapol /Hornby Terrier was oversized and (now)
dated, with complaints of poor running (I never experienced this) so it isn’t
surprising that a new version was being announced; the existing (but durable)
Hornby model rapidly becoming akin to one of its budget ‘Railroad’ range.
Except the announcement of the new model came from Sheffield-based model shop Rails
of Sheffield.
One minor manufacturer has
registered models claiming intellectual property rights, although I very much
doubt this would hold much credibility in any (expensive) court case as the
original shape of (say) a locomotive would have been determined by its builder
or designer many years ago. Essentially intellectual property is something
unique that you have physically created. Company logos are trademarked and the
rights of use remain with the trademark holder.
Models supported by model
shops isn’t a new process but it does involve risk and available capital. As a
consequence, many of these models were commissioned from existing manufacturers
and often offered as a limited edition only available from that model shop.
With most UK-outline model manufacturing now undertaken in China some model
shops were able to go directly to manufacturing plants in China; not through
existing UK-outline manufacturers. Potentially creating direct completion in
terms of manufacturing, Hattons (a model shop with a huge £13 million?
turnover) scored a hit with SE&CR class ‘P’ tank engines; a small class of
locomotives limited to the south-east of England that was possibly not high on
the radar of the UK-outline manufacturers.
Hattons class ‘P’ tank no.31323
Rails’ class A1x
‘Terriers’ is a venture with or through UK-outline manufacturer Dapol; this not being without irony as Dapol
had produced the Terriers that eventually entered into Hornby’s range. Having commissioned
its Terrier there was (it appears) consternation when Hornby not only announced
its own new ‘Terrier’ model in January 2019 but commenced its release in March
2019. The new Hornby model is a significant improvement on its past version (or
should I say the past Dapol-heritage version).
However, the Rails version may also shew great promise……
Personally, I’ve ordered
both (indeed Hornby’s 32636 has now sold
out in my local model shop) so I can compare and decide on which version to
go forward with on those versions that are actually duplicated.
Hornby Terriers (old and new models)
In this respect my
apologies for having a policy of deliberately not undertaking reviews on models
on BloodandCustard.net; besides being time-consuming there are already others
undertaking reviews.
No doubt many are asking
if duplication is to the benefit of modellers?
Ultimately
model-manufacturers are a business that is there to make money and thrive. If a
given manufacturer sees an opportunity in the marketplace then they will
consider seizing that opportunity; I suspect the only consideration of ‘benefit
of modellers’ is within a new model fitting-in within their existing range and
so have greater sales potential. With a relatively long-lead time in model
development its is therefore doubtful that a manufacturer will commission (from
new) a new model in direct competition with another.
Indeed, rumour has it that
following Hornby’s announcement of the LSWR Maunsell 58’ rebuilds, Bachmann may
have been reconsidering its Birdcage stock which may have been too similar for
modellers to purchase both. Fortunately, the Birdcage stock was produced and
modellers were able to purchase both. Indeed, rather than being ‘too similar’
they actually complement each other – a significant benefit to modellers!
Going forward Bachmann are
producing new versions of its 64’ Bullied stock; Hornby are manufacturing 58’
Bullied multi-door stock. Again, a win-win for modellers.
The only question being who is going to
produce the 64’ Bullied multi-door stock?
Scottish Steam
Models
(29th March 2019)
Although
a Southern modeller, I do take an interest in other areas and am pleased to see
the arrival in my local model shop North British class ‘J36’ 0-6-0 locomotive
no.673 'Maude'. If my understanding is correct this might be the first ‘truly’
Scottish steam locomotive; a most welcome development!
Sadly, I cannot find an excuse for a J36 on my
layout but a Caledonian single no.123 that undertook railtours
on the Southern Region would be superb!
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